The weather may be unpredictable, but the Summer edition of Clwb Seren, our tenant newsletter, is here.
Find out what has been happening at North Wales Housing over the last 3 months. New developments, new opportunities, advice and more.
Read here https://www.nwha.org.uk/newsletter/
Do you have any ideas for future newsletters? Send them to [email protected].
We are carrying out a short tenant satisfaction survey and want to know what you think about North Wales Housing.
Complete this survey and be in with a chance to win a Samsung tablet.
Survey Link: https://arpsurveys.co.uk/nwh/w
Please take the time to complete this survey, it will help us shape and improve the services offered to you.
This survey will be carried out by a company called ‘ARP Research’ on our behalf. You may be contacted by them via text, email or post, depending on the method selected during a recent Tenant Profiling exercise.
Got a question? Get in touch!
If you have any queries about the survey please contact us on [email protected] or call 01492 572202.
Residents and staff at NWH’s sheltered housing scheme at Taverners Court, Llandudno recently held a Macmillan Coffee Morning and managed to raise £370 thanks to the generosity of residents, their families and friends.
The event was held early October and as well as all the cakes and goodies to eat it was decided to make it a 1960s themed day. Everyone got into the spirit of things – coming in fancy dress, as well as taking part in a themed quiz and dancing to some 1960s classics. A raffle, bric a brac sale and selling home-made cakes all contributed to the total amount raised.
Well done to everyone involved!
The Herbert Protocol has been launched in north Wales as an initiative between the Alzheimer’s society, North Wales Safeguarding board and North Wales Police.
The Protocol is named after George Herbert, a War Veteran of the Normandy Landings who suffered with dementia. George sadly died when he went ‘missing’ on his way to his childhood home.
The aim of the Herbert protocol is to help the Police’s response time to a report of a missing vulnerable person with a medical condition such as dementia who may become lost and unable to return home independently and safely. The Herbert protocol is an information form that can be completed with the individual and would be held by the organisation that completed it to ensure it is kept up to date.
The form asks for information such as personal details, next of kin, medical information, GP contact details, travel abilities, jobs, interests and hobbies, places they might go, weekly habits, previously found places and circumstances, and up to date photograph.
The aim is by having all this information already collated, it could assist the Police to respond quicker to finding the missing persons. Statistics prove the sooner a missing person is reported and a search is underway the higher the chances are that they are found alive and well.
The Herbert protocol form can be completed online or on paper and is to be kept by the organisation who has completed it, the police would only require the information if the individual goes missing. An electronic copy can be emailed to the control room or a hard copy can be handed to the first officer to arrive on scene.
Further information and a copy of the information form can be downloaded from
https://www.north-wales.police.uk/advice-and-support/stay-safe/herbert-protocol.
We want to put tenants at the heart of everything we do. To do that we need as many tenants as possible to get involved and have their say on how North Wales Housing is run.
How can you provide your input?
Join our Residents’ Advisory Panel or Sounding Board
What is the Residents’ Advisory Panel?
The Residents’ Advisory Pane is a group of North Wales Housing residents with responsibility for reviewing and monitoring our services and performance to ensure all residents receive the highest possible standards of service.
The panel meet every two months and full training and support is provided along with travel expenses.
Being a member of the Panel is a real opportunity to voice your opinion and influence how North Wales Housing is run. The panel are a friendly and welcoming group so we think you’ll have fun!
What is the Sounding Board?
This is a database of tenants who are interested acting as a ‘reader’ of leaflets, forms, policies etc. and providing feedback.
By being a member you will be able to take part in occasional surveys, focus groups, and hear about new ways of getting involved as they develop.
When taking part you also enter prize draws to win some high street vouchers!
Why get involved?
- Have a real say in your housing services and play a part in decisions that affect your home and the area you live.
- You can learn new skills
- See the ideas and concerns you raised put in to practice to benefit a wide range of people
- Get to know NWH staff and put a face to the name
For more information please contact Iwan Evans on 01492 563232 or [email protected]