We are receiving a high number of calls due to reports of storm damage following the weekends storm.
Please bear with us as we try to assist; call waiting time may be longer than expected over the next few days. You can also log repairs by emailing [email protected] or using MyNWH via our website.
From 22nd November 2021 all calls to the Customer Services Team will be recorded.
The primary purpose for call recoding is for training and awareness. Recorded calls will also be used for quality monitoring and/or complaint handling. This will mostly be used by our Customer Service team; it may also be used as evidence when allegations are made.
Calls will be monitored and stored so that they can be referred to at a later date for up to 90 days. Calls may be retained for a longer period of time, in some circumstances, if staff have downloaded the calls within those 90 days. Their retention will then become subject to the Document and Data Retention Policy.
For more detail you can read our Privacy Notice and Call recording Policy here https://www.nwha.org.uk/cy/about-us/data-protection/.
North Wales Housing tenants are being invited to ‘Nominate a Neighbour’ who they believe deserves an early Christmas surprise and hamper full of goodies.
Do you know someone who’s been a good neighbour? A valued member of the community? Someone who’s gone that extra mile? Someone who deserves some extra Christmas cheer?
As a North Wales Housing tenant, you can nominate another tenant to be in with a chance to win a Christmas hamper.
The deadline for nominations is Wednesday the 1st of December 2021.
The quickest way to nominate is via email [email protected] or alternatively please call 01492 572727.
When making your nomination please confirm your name and address, the name and address of the person your nominating, and also the reasons why you are nominating that person.
Thank you to everyone who entered the Good Neighbours competition.
We can now reveal that the winners are… Amy Hale of Gerddi Canada, Holyhead and Cliff Astill of Cae Clyd, Llandudno.
Find out why they were selected by reading a summary of their nominations below:
Amy Hale of Gerddi Canada, Holyhead
Amy was nominated by a neighbour who said – She does so much for myself and the neighbourhood and also for all the children. Especially throughout the summer just gone.
Cliff Astill of Cae Clyd, Llandudno
Cliff was nominated by a neighbour who said – He does a lot on the estate and is a lovely person. He always keeps an eye on everyone in our block, and takes the bins out each week. Nothing is too much trouble for him and he’s always ready to help with anything he can.
Thank you again to everyone who entered. Keep an eye out for the next NWH competition.
It’s important to us that tenants are at the heart of NWH, and that you’re involved in the decisions that affect you.
We have put together this new Tenant Participation Strategy, which tells you what we plan to do to get tenants more involved.
Read Strategy here www.nwha.org.uk/get-involved/tenant-participation-strategy
Thank you to everyone who took part in the consultation that helped shape this Strategy.
The current increase in Universal Credit and Working Tax Credit of £20 per week, that has been paid throughout the pandemic, is due to stop at the end of September.
Please note that if you receive these benefits your income will reduce by £20 per week, or £86.67 per month before October 2021.
There is ongoing work taking place to try and encourage the Government to keep the uplift but at the moment this reduction is due to come into force at the end of September 2021.
If you require any help with budgeting to get used to this reduction in your income please contact the Rents Team on 01492 572727.
The votes are in, the judges have spoken; the NWH Gardening competition winners have been revealed!
Best Garden
1st Tomos Williams, Cwm Teg
2nd (Joint) Paul Halford, Bryn Eglwys and Agnes Jones Cwrt, WM Hughes
3rd (Joint) Laszlo Keri, Llys y Coed, Jean Hayward Hafod y Parc and Ann Clegg Hafod y Parc
Most Improved Garden
1st Claire Davies, Y Gilan
Best Kept Communal Space/Garden
1st (Joint) Pat Law and Geoff Palmer, both Ty John Emrys, and Taverners Court residents – Shirley Thomas, Val Conway, and David John Griffths
2nd (Joint) Brian Edwards, Monte Bre and St Mary’s residents
3rd Llys y Coed residents – Brenda and Geoff Uttley, Donald Blackman, and Leslie Evans
Best Container Garden (pots,baskets, window boxes etc)
1st Liliana Owen, Llys y Coed
2nd Roger Sowersby, Llys y Coed
Thank you to everyone who took part, your gardens all look amazing!
We have an exciting opportunity to join our Tenants and Communities Panel! You could be an existing North Wales Housing tenant, or a member of our Community.
Benefits
“I have found it great fun, and really interesting, to be involved in decision making, and have influence over many things that affect me directly, in the home that I live.
Don’t hesitate to get involved, it is so worth it!”
Tenant member – Carol
We’ll support you
Not sure if you’ve got the right skills? Don’t worry, we’ll support you! You will receive training and mentoring to help you grow your skillset.
Not sure if it’s for you?
If you’re not sure this is for you, but still want to have your say, we have other opportunities to have your voice be heard.
Find out more
If you would like to find out more about the role, or simply want to sign up, contact Iwan on [email protected] or 01492 563232.
North Wales Housing are pleased to work in partnership with North Wales Police as part of the Safer Streets government scheme.
Funded by North Wales Police, Safer Streets provides areas that have been identified as being in need with added security measures for their homes. These measures include PIR lights, alarms, gate locks, letterbox restrictors and window vibration alarms.
Neighbourhood Officer Mandy Richards visited some eligible properties in West Rhyl this July to discuss home security and deliver items that residents felt they needed, to hopefully reduce their risk of becoming victims of crime. The residents were grateful to receive their free security measures.
Taverners Court resident Val Conway, pictured in the yellow tee-shirt, celebrated her 78th birthday in June and committed to walking 78,000 steps in a week to raise money for the charity SHINE. SHINE provides specialist advice and support for Spina Bifida and Hydrocephalus.
Residents and scheme Manager Susan Gough joined Val on the first day of her fundraising and a really lovely afternoon was had by all.
Val was awarded the BEM for her services to charity in the New Years Honours list. She tirelessly raises money for a variety of charities and volunteers on a weekly basis for the Llandudno PHAB Club (Physically Handicapped and Able Bodied), although the pandemic has temporarily put paid to the weekly meetings.
Good luck to Val on your challenge!
