News Categories: Advice and support

Residents develop safety checklist for Safer Internet Day

Internet safety checklist
Internet safety checklist

A group of residents have put together a quick internet safety checklist to support Safer Internet Day 2017.

The quick and easy to read guide help identify what to look out for when shopping online as well as include 3 useful tips to stay safe on the internet.

You can download the checklist by clicking on the image to the right.

The checklist was put together with the help of Sioned Williams, North Wales Housing’s new Digital Officer. If you are looking for some help to get up to speed digitally, or would like to help others, please get in touch with us.

What is a complaint?

North Wales Housing values feedback from our tenants, we use this feedback to improving the services we offer you.

We even value complaints. But what exactly is classified as a complaint? In this article, suggested by the Residents’ Advisory Panel (RAP) we clarify what is a complaint and what it isn’t covered by our complaints procedure.

What is classed as a complaint?

A complaint is where a customer is unhappy with the service they have received from NWH or any of our contractors. This includes occasions where you believe that:

  • We have done something we should not have done
  • We have not done something we should have done
  • The behaviour of a NWH employee (or a contractor) has been inappropriate
  • A service we provided has not been delivered to the quality, safety, frequency or cost expected
  • Our decision making process has been flawed
  • NWH have worked outside policy or protocol

What is not covered by our complaints procedure?

  • This is the first contact regarding the issue
  • The correct department has not had the opportunity to address the issue
  • Issues regarding anti-social behaviour

You can find out more about our complaints procedure, or submit a complaint (or compliment!) by vising our complaints page here.

Housing Advice Sessions in Llandudno

We will be holding monthly housing advice sessions for Llandudno-based at Ty Llewelyn Community Centre, near Llandudno hospital.

Sessions will be held between 11:00am and 12:30pm on the first Tuesday of every month, starting March 1st.They are open to all North Wales Housing residents.

The sessions are an opportunity to discuss any housing or maintenance issues that you may have, to ask for advice and guidance on any issues or to offer suggestions on services or initiatives that you would like to see in your community.

The sessions will operate on an appointment-only basis.

To arrange an appointment contact Housing Officer Garth Butcher on 07899966743.

The dates for the sessions are:

  • Tuesday 1st March
  • Tuesday 5th April
  • Tuesday 3rd May
  • Tuesday 7th June
  • Tuesday 5th July
  • Tuesday 2nd August
  • Tuesday 6th September
  • Tuesday 4th October
  • Tuesday 1st November
  • Tuesday 6th December

New NWH Community Fund launched to help community

North Wales Housing have launched a Community Fund to provide assist voluntary, community, recreational or residents groups that are based in the counties of Conwy, Gwynedd, and Ynys Mon.

These organisations/groups should be developing projects and initiatives that benefit the local community .

Awards typically range from £25 to £250 and is subject to set criteria. For more information visit the Community Fund page.

Young Housing Network Recruitment event

Are you aged between 16 and 25? Do you have something to say about housing issues that affect young people? Would you be interested in working on a project with other young people to tackle these issues? If you do, then why not join our new Young Housing Network group? We will be meeting at Ty Hapus in Llandudno on Tuesday the 14th July at 5pm.

Don’t worry about getting there, we can help you with that.

Download flyer

If you’re interested, get in touch with Gemma on 07717 543198 or [email protected].

Free Energy Event

Come along to a free Energy Advice Event at the Eagles Hotel, Llanrwst on Friday 10th July (10am – 3pm).

Get advice and support on how to make your home more energy efficient and reduce your fuel bills.

Download

New Personal Development Grant available to tenants

NWH are pleased to be able to offer a Personal Development Grant of up to £250 for our tenants, designed to tackle financial barriers that may be preventing you from accessing education, training or employment.

Examples of what can be funded include tools or equipment for a job or qualification e.g. hairdressing kit or books for college; course fees or clothes for interviews.

Click here to find out if you’re eligible and how to apply.

Strong turnout for NWH employment opportunities open day

North Wales Housing reported a strong turnout for its first ever employment opportunities open day.

Held at two venues, the NWH office at Plas Blodwel in Llandudno Junction and the organisation’s Dean Street office in Bangor, over 100 people called in to find out more about positions available both now and in the future.

Lynne Williams, Head of Personnel said:

“We wanted people to know about the diversity of employment opportunities that we have on offer here at North Wales Housing. We had a number of colleagues available on the day to share their experiences of working at North Wales Housing in a relaxed and informal atmosphere.”

As well as providing information on vacancies, NWH also offered advice on how to complete applications, explained more about the organisation’s Welsh language policy and provided an insight into the benefits that the organisation offers to its employees.

Lynne added:

“We are a growing organisation and currently have positions available and will have more in the future. We will be asking for feedback from the people that attended our Open Day to plan for further events but in the meantime we will be advising them of any future vacancies that we have. “

For anyone wishing to find out more about NWH, please visit www.nwha.org.uk. If you would like to be informed of any future vacancies please email [email protected] or phone Personnel on 01492 563226.

A spring clean to go green

Residents at housing estates throughout the Conwy region have made use of a number of temporary giant skips, binning old and disused waste that will be used for recycling as part of a series of ‘Environmental Action Days’.

The North Wales Housing managed initiative began as a one off some six years ago and has since turned into an annual event that residents look forward to as an opportunity for a big festive clear out.

Household items from washing machines, TV’s and small electrical goods are skipped alongside broken fencing toys, games and much more. The massive skip is then collected and goods recycled and reused where possible.

Garth Butcher of North Wales Housing, who helps manage the day said:

“Not only is this Environmental Day a great opportunity for people to have a clear out but it also encourages community members to meet and chat. Often you’ll find that neighbours who have never spoken to each other start to engage and help each other out which is brilliant!”

In total, 24 skips will be placed within local communities with each holding two tonnes of waste. Once completed after the 12 week roll out, the North Wales Housing team will have expected to collected almost 50 tonnes of waste.